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Customer service

Moving

In this section, you can find the mover’s checklist for both moving into a condominium owned by Auroranlinna and moving out from the said apartment.

Please remember that a moving notification must always be made when there are permanent changes in the tenants of the apartment. This means that a moving notification must be made when a new tenant moves in with the previous tenants or if a child living with the tenant of the apartment moves to another apartment, for example.

Moving in

Keys

When signing the rental agreement, please agree to pick up the apartment keys with OVV Asuntopalvelut (auroranlinna @ ovv.com).

If the tenant wants additional keys for his apartment, he pays the costs incurred for ordering them. The easiest way to order additional keys is to send an e-mail to the address osakehuoneistot @ auroranlinna.fi or call our customer service at 020 7199 670 (the price of the call is equal to the mobile phone charge/local call charge).

Parking space reservations and key collection related to the parking space, sauna shift reservations, moving notices to the housing association, hostess key collection (if such are used in the housing association) and possible matters related to house laundry, such as the key collection for the reservation lock, are handled at the location indicated by the housing association. Usually it is the company’s hosting office or property management company.

Submitting a moving notification to the register of occupants, car parking, sauna reservations, laundry room usage

Parking space reservations and key collection related to the parking space, sauna shift reservations, moving notices to the housing association, hostess key collection (if such are used in the housing association) and possible matters related to house laundry, such as the key collection for the reservation lock, are handled at the location indicated by the housing association. Usually it is the company’s hosting office or property management company.

Broadband internet and electricity contract

The tenant must arrange their own electricity contract and contact the operator of their choice to open/change the broadband connection. The housing association may offer a broadband for your apartment. For more information on this, please contact the property management office.

Fire alarm

Fire alarms are mandatory in apartments. There should be at least one fire alarm per 60 square metres.

The tenant must provide their own fire alarms and ensure that they are functional, for example by replacing the batteries when needed. The tenants should regularly check that the batteries work. One good way to remember to check/change batteries is to do it every year on the 112 Day on 11 February.

In addition to fire alarms, we also recommend equipping apartments with a carbon monoxide alarm. Carbon monoxide is an odourless, tasteless, colourless, and poisonous gas that we, as humans, cannot detect. As carbon monoxide is only slightly lighter than air, special care should be taken over the positioning of the alarm, because carbon monoxide will not necessarily rise straight to the ceiling. A carbon monoxide detector is not a sufficient replacement for a fire alarm, but it is a worthwhile addition to improve safety in the home.

Home insurance

Auroranlinna recommends that all tenants take out a home insurance. Taking out home insurance is the responsibility of the tenant.

The tenant’s own movable possessions are always their own responsibility, regardless of whether they are in the apartment, the housing association’s storage facilities, or the yard. For example, if the tenant’s own outdoor furniture or bike is damaged by falling snow, the tenant shall be liable for any resulting costs.

When taking out home insurance, it is worth checking carefully what it covers and being wary of having insurance that covers only the bare minimum. Comprehensive home insurance that provides cover if you cannot reside in your apartment for a period and that includes liability insurance is the best option for those living in apartment buildings and terraced houses, as it helps ensure that you are prepared for the unexpected. The property’s insurance will not cover residents’ possessions in the event of a water leak or fire, for example, nor will it provide cover if a resident has to move due to a water leak in an upstairs apartment.

Moving notification

Each tenant is responsible for submitting a notification to both the population register and the register of occupants, if the housing association has one, when they move into or out of an apartment. The moving notifications must state the details of all the people moving into or out of the apartment. In addition, a separate moving notification must be submitted, if there are any changes to the tenants whilst the apartment is occupied. If you happen to lose your keys or accidentally lock them inside your apartment, you will only be able to use the door opening service if your name is included in the moving notification as a tenant of the apartment.

Moving notifications can be submitted quickly and easily to the population register via the shared online form of the Digital and Population Data Services Agency and Posti. For more information, see https://www.posti.fi/changeaddress/

Defects

Auroranlinna carries out housing inspections when residents change. If any need for repairs in the apartment is detected in the inspection, they will be completed before the new resident moves in, unless otherwise agreed on. If after moving in you notice any defects, please submit a defect notification to the landlord as soon as possible.

Termination

If the rental contract is for a fixed term, the rental contract for the apartment ends on the date stated in the contract with no separate notice required. If the rental contract is terminated, the contract ends after a notice period. The notice period is one (1) calendar month. In practice, this means that a rental contract ends at the end of the next full calendar month after notice is given.

The notice of termination must be made in writing and must be signed by all parties concerned by using the notice of termination of a rental contract form PDF (106kt) that is available on the Forms page. This form should also be used in situations where one or more signatory to the contract will remain in the apartment, i.e., where the contract is only being terminated for one tenant. Even in these situations, all tenants must sign the notice of termination.

A separate notice of termination form for the estate of a deceased person PDF (184kt) is available on the Forms page.

If they wish, tenants renting their apartment directly from Auroranlinna may also terminate a fixed-term rental contract prior to the end date stated in the contract.

The terms set out in the rental contract shall apply to apartments sublet in full.

Moving out

Keys, sauna reservations, parking space, register of occupants

All keys handed over to residents must be returned at the end of the tenancy.

Apartment keys must be returned to the landlord at the end of the tenancy. If there are any keys that are not returned, the tenant shall pay any rekeying costs stemming from the loss of keys.

For those renting condominiums directly from Auroranlinna, keys should be returned to the company’s apartment service in Länsi-Pasila at Eevankatu 2.

Any laundry locks and keys to other facilities and parking spaces should be returned to the place indicated by the housing association. Any cancellation of sauna reservations and parking spaces should also be made to the place indicated by the housing association.

Moving notifications can be submitted quickly and easily via the shared online form of the Digital and Population Data Services Agency and Posti. For more information, see https://www.posti.fi/changeaddress/

End of tenancy cleaning and emptying of the apartment

The resident must empty and clean the apartment prior to the end of the rental contract. Any storage facility provided with the apartment must also be emptied, and any bikes, skis or other similar equipment the tenant is storing in these facilities must be removed from the common storage areas when the tenant moves out. No furniture, domestic appliances, exercise equipment or other such items may be left at the household waste collection point. Any items that you do not want to take with you should be taken to HSY Sortti Stations or Recycling Points.

When moving out, residents must always refit any cabinets removed for the installation of a dishwasher.

The water supply and drainage connections to the dishwasher and washing machine must be plugged appropriately after disconnection. (in case of any water damage, the tenant is liable to pay any costs incurred by the water damage).

If you have not completely emptied and cleaned the apartment and emptied the storage facility when moving out, the landlord will carry out any necessary work and you will be invoiced for the costs incurred. Instructions on end of tenancy cleaning will be provided when termination of the contract is confirmed.