{"id":10519,"date":"2024-08-26T10:30:35","date_gmt":"2024-08-26T07:30:35","guid":{"rendered":"https:\/\/auroranlinna.fi\/osakehuoneistot\/UUSI\/?page_id=10519"},"modified":"2026-03-03T08:10:27","modified_gmt":"2026-03-03T06:10:27","slug":"guidelines-for-living","status":"publish","type":"page","link":"https:\/\/auroranlinna.fi\/osakehuoneistot\/en\/residents\/guidelines-for-living\/","title":{"rendered":"Living in apartments"},"content":{"rendered":"\n

Managing the practical services of the housing, such as booking a sauna, is the responsibility of the housing association where the apartment is located. The landlord indicated in the rental agreement is responsible for any landlord services.<\/p>\n\n\n\n

The property\u2019s code of conduct and general rules relating to good practices for living in apartment buildings and terraced housing help residents ensure that everyone can enjoy life in their own home.<\/p>\n\n\n\n

Life is more enjoyable for everyone if the residents ensure that their home environment is kept clean and in good condition.<\/p>\n\n\n\n

This section provides information about practical day-to-day housing arrangements.<\/p>\n\n\n\n

Services for residents<\/h2>\n\n\n\n

There are apartment-specific differences in the way each housing company has decided to manage the practical day-to-day housing arrangements. For example, sauna, parking space reservations and laundry matters are managed by the housing company. In practice, this means the company that is responsible for the company\u2019s property management or maintenance. For more information, see the noticeboard in your building or contact the property manager.<\/p>\n\n\n\n

Auroranlinna\u2019s office offers services to those residents who have concluded their rental contract directly with the company. The company office is at Eevankatu 2, L\u00e4nsi-Pasila. More information can be found on the Contacts page<\/a>.<\/p>\n\n\n\n

Other residents deal with the landlord stated on the rental contract.<\/p>\n\n\n\n

Responsibilities in maintenance<\/h2>\n\n\n\n

The apartment\u2019s maintenance responsibilities are stated in the division of responsibilities table. You can download and print the table from the Division of responsibilities section. A general rule is that all defects that are the housing association\u2019s responsibility should be immediately reported by using the defect notification service and all defects that are the landlord\u2019s responsibility should be reported to the landlord stated on the rental contract. See the quick guide on defect notifications here<\/a>.<\/p>\n\n\n\n

Residents should remember that they are always responsible for their own property. Auroranlinna recommends that all residents take out a comprehensive home insurance<\/a> that provides cover if you cannot reside in your apartment for a period of time and that includes liability insurance.<\/p>\n\n\n\n

Division of responsibilities<\/h2>\n\n\n\n

The division of responsibilities table sets out what things are the responsibility of the resident and what is the responsibility of the housing association, and it can be found here PDF (145kt)<\/a>.<\/p>\n\n\n\n

The table shows what the resident, housing association and landlord (Auroranlinna or the landlord of a sublet apartment) are each responsible for when it comes to various repairs.<\/p>\n\n\n\n

For example, cleaning the apartment is always the resident\u2019s responsibility \u2013 including the final cleaning when moving out.<\/p>\n\n\n\n

Apartment repairs<\/h3>\n\n\n\n

Any renovations in the apartment that the residents want to make always requires a permit from the owner of the apartment, Auroranlinna, and the housing association.<\/p>\n\n\n\n

The apartments shall not be renovated whilst they are occupied, unless there is a compelling reason. Auroranlinna does not carry out any \u201cfacelift renovations\u201d to apartments whilst the apartments are occupied. However, apartments may be refurbished or renewed as part of large repair works, such as those concerning the entire stairwell or the building\u2019s bathroom and toilet facilities, whilst the apartments are occupied. In this case, the tenant\u2019s movable possessions are their own responsibility, if they are stored in the renovated premises.<\/p>\n\n\n\n

Repair or renewal works may be carried out in apartments whilst they are occupied in instances such as when appliances or fixtures are malfunctioning or if there is moisture damage. Repair visits related to these are normally agreed on with the tenant, but in cases such as an acute moisture damage, access may be granted to apartments by using a master key without prior notice.<\/p>\n\n\n\n

Defect notifications<\/h2>\n\n\n\n

Those renting apartments directly from Auroranlinna, should submit the defect notifications primarily via https:\/\/portaali.tampuuri.fi\/auroranlinnaosakehuoneistot\/huoltopyynto<\/svg><\/a> and attach photographs to support the notification (a photograph of the type plate of a broken fridge or a broken window stay, for example). You can also report defects by calling 020 7199 670 (the call charge is rate of the mobile phone fee\/local call fee).<\/p>\n\n\n\n

Defect notifications should be submitted following the division of responsibilities table:<\/p>\n\n\n\n

\u2013 property defects are reported following the housing association\u2019s instructions to the maintenance company, property caretaker or property manager<\/p>\n\n\n\n

\u2013 defects that are the landlord\u2019s responsibility are reported to the tenant\u2019s own landlord<\/p>\n\n\n\n

You can download\/print the division of responsibilities table here PDF (145kt).<\/a><\/p>\n\n\n\n

Maintenance work and repairs of the interior of the apartment are the responsibility of the landlord stated on the rental contract. <\/p>\n\n\n\n

Defects that are the housing association\u2019s responsibility to repair are reported by using the defect notification service, which is usually the housing association\u2019s maintenance company\u2019s defect notification service. More detailed information on where to report the defects that are the housing association\u2019s responsibility to repair is usually available on the noticeboard. The customer service of the housing association\u2019s property management and\/or property maintenance can provide this information as well. Information on what defects are the housing association\u2019s responsibility to repair is available on the division of responsibilities table.<\/p>\n\n\n\n

Leaking taps or toilet seats, as well as water damage and any other defects, must be reported immediately <\/strong>to the housing association\u2019s property manager or a maintenance company in accordance with the housing association\u2019s instructions.<\/p>\n\n\n\n

Any suspected moisture damage must be reported <\/strong>immediately to the housing association\u2019s property manager or the maintenance company, as well as the Auroranlinna office via email at osakehuoneistot @ auroranlinna.fi or by calling 020 7199 670 (the call charge is rate of the mobile phone fee\/local call fee).<\/p>\n\n\n\n

Any sightings of pests in the apartment <\/strong>must be immediately reported to both the housing association\u2019s property manager and the landlord. Any sightings of pests in the property area outside your apartment (e.g., rats in the property) must be reported to the housing association\u2019s property manager.<\/p>\n\n\n\n

NB: The tenant may become responsible for compensating for any damage that is caused by not reporting a detected defect or by a negligent use of the apartment.<\/strong><\/p>\n\n\n\n

Forms<\/h2>\n\n\n\n

All forms of Auroranlinna condominiums are available on this page. Click the headings to open the forms. Please remember to clear the form after filling and printing\/sending it.<\/p>\n\n\n\n

Notice of termination of a rental contract PDF (106kt)<\/a>
Notice of termination of the rental contract for the estate of a deceased person PDF (184kt)<\/a>
Temporary assignment of a residential apartment PDF (292kt)<\/a>
Fill in and print the form. Submit the signed form to our office, either in paper form or as a scanned document.<\/p>\n\n\n\n

Division of responsibilities table of Auroranlinna condominiums PDF (145kt)<\/a><\/p>\n\n\n\n

Feedback form
Fill in the form and submit it online to our office.<\/svg><\/a><\/p>\n\n\n\n

Serious disturbances<\/h2>\n\n\n\n

The responsibilities and obligations of the tenant and landlord are set out not just in the Finnish Act on Residential Leases and general rules relating to good practices, but also in the City of Helsinki\u2019s code of conduct and in the property\u2019s code of conduct. The property\u2019s code of conduct was drawn up to promote residents\u2019 enjoyment of their homes, health, and safety, so that everyone would have an equally pleasant time living in their homes. That is why adhering to it benefits everyone. The property\u2019s code of conduct is usually available on the building\u2019s noticeboard. You can also request it from the building\u2019s property manager.<\/p>\n\n\n\n

Tenants are also responsible for making sure that their guests adhere to the Act on Residential Leases and codes of conduct.<\/p>\n\n\n\n

Disruptive lifestyle<\/h3>\n\n\n\n


When you live in an apartment managed by a property company, you may hear normal noises associated with everyday life from the yard, stairwell, or neighbouring apartments from within your apartment. All tenants are encouraged and advised to show consideration to others in the way they live. When moving around your apartment, keeping pets, playing or listening to music, hosting parties, exercising, or doing noisy work, to give just a few examples, it is worth considering how much the noise will carry to other parts of the building.<\/p>\n\n\n\n

The housing association\u2019s code of conduct states the hours when the residents must be quiet and are expected to avoid creating unnecessary noise. Silence must be respected, usually from 10 pm to 7 am. Of course, being a good neighbour means not causing a disturbance at other times as well. This means that the creation of unnecessary noise must be avoided at other times as well.<\/p>\n\n\n\n

In the event of serious or repeated disruptions, the resident who has been subjected to the disturbance contacts the housing company\u2019s property manager and completes a free-form notification of the disturbance or reports the disturbance by using the housing association\u2019s disturbance notification form. The notification must be signed by the occupants of two different apartments.<\/p>\n\n\n\n

Disruptive smoking<\/h3>\n\n\n\n

Residents can submit a notification about disruptive smoking if tobacco smoke passes through into their home in a disturbing way. The notification should be submitted to the housing company\u2019s property manager for possible investigations and further measures.<\/p>\n\n\n\n

In the event of serious or repeated disruptions, the resident who has been subjected to the disturbance contacts the housing company\u2019s property manager and completes a free-form notification of the disturbance or reports the disturbance by using the housing association\u2019s disturbance notification form. The notification must be signed by the occupants of two different apartments.<\/p>\n\n\n\n

Subletting the apartment in full and offering as accommodation<\/h2>\n\n\n\n

The apartments of Auroranlinna are intended solely as the main residence of the tenant(s). Our rental contracts expressly prohibit any and all use of our apartments for financial gain, for example, by renting them out through Airbnb. Subletting an apartment in full to someone else is also expressly forbidden. If these rules are violated, your rental contract will be terminated with immediate effect.<\/p>\n\n\n\n

An exception to the general rule on subletting in full is if a tenant needs to move to another municipality or abroad temporarily for work or study reasons, during which the tenant may be granted permission to rent out their apartment to another person temporarily. Permission for a temporary change of tenant or subletting to a subtenant must be applied for in advance from Auroranlinna, using the designated form PDF (292kt)<\/a>. The tenant must not make any profit from subletting. This also applies to permitted subletting.<\/p>\n\n\n\n

The main tenant may sublet no more than a half of the apartment (half of the total number of rooms) to another tenant without receiving permission from the landlord provided that subletting does not cause significant nuisance or disturbance to the landlord.<\/p>\n\n\n\n

The main tenant must provide information to the subtenant about the landlord and the terms of the rental contract. A notification of the subtenant\u2019s details must also be submitted to the housing association. The maintenance company will open doors only for residents listed in the register of occupants, if the keys are lost or forgotten at home, for example.<\/p>\n\n\n\n

In a sublet apartment, the main tenant is responsible for paying the rent and utilities charges (sauna fees, parking space, etc.) and managing other tenancy obligations. It is also the main tenant\u2019s responsibility to make sure that the subtenant adheres to the code of conduct and other terms of the rental contract in all residential matters.<\/p>\n\n\n\n

If Auroranlinna detects any illegal accommodation rentals in the company\u2019s apartments, the company shall assume a social responsibility and report the illegal activity to the taxing authorities and Kela for a possible reassessment of benefits.<\/p>\n\n\n\n

Installing a dishwasher<\/h2>\n\n\n\n

A dishwasher may only be installed by an authorized plumber or HVAC professional<\/strong>. Please note that home insurance may not cover water damage if the appliance has been installed by the tenant.<\/p>\n\n\n\n

Read the dishwasher installation instructions for tenants carefully before installation PDF (3888kt)<\/a>.<\/p>\n\n\n\n

Management of waste<\/h2>\n\n\n\n

Please sort your domestic waste. The less mixed waste a property produces, the cleaner our shared future will be, with raw materials reused rather than simply thrown away. Sorting also leads to societal savings on waste management costs and reduced living costs. You can use not just the waste collection containers in your building, but also your local collection points for recycling.<\/p>\n\n\n\n

Old furniture, domestic appliances, bicycles, car tyres, batteries, and other such items must be taken to an HSY Sortti Station, or, if they are in a suitable condition for recycling, to one of the Helsinki Metropolitan Area Reuse Centre stores, for example. If necessary, you can use a collection service, if offered by the operator \u2013 more information can be found on hsy.fi\/en or kierratyskeskus.fi\/in_english. Only waste that fits into the waste collection containers and that is the kind of waste the container is intended for may be left in the waste collection room, shelter, or yard area.<\/p>\n\n\n\n

The waste sorting instructions can be found by clicking here.<\/svg><\/a>
Watch a video Sorting biowaste<\/svg><\/a>
The plastic packaging sorting instructions can be found here.<\/svg><\/a><\/p>\n\n\n\n

High temperature in the apartment<\/h2>\n\n\n\n

When the temperature outside is high, the tenant must try to keep the internal temperature of the apartment tolerable using available means, e.g.:<\/p>\n\n\n\n