Results of the electronic laundry reservation system feedback survey

In spring, we carried out a pilot of an electronic laundry reservation system in selected properties. After the pilot ended, we sent a feedback survey to residents by email. Thank you to everyone who responded!

Based on the feedback, experiences with the system have been mainly positive. The majority of laundry room users did not encounter any issues. However, some respondents experienced challenges in accessing the laundry facilities. In most cases, the system provider’s customer service was able to resolve these issues quickly over the phone.

An exception was the property at Paulankatu 2, where the laundry room locking system was temporarily out of order and updating the lock unfortunately took a long time. However, this issue was not related to the pilot project.

Many respondents appreciated that no one else could access the facilities during a reserved time slot. As a result, the washing machines were empty at the start of each reservation, and the risk of abuse was reduced. In properties where the drying room was also included in the pilot, laundry was collected more promptly after drying.

The majority of respondents hoped that the electronic reservation system would remain in use, and this wish will be fulfilled.

We are planning further development of the system and expansion to new properties in autumn 2026. We will inform residents in more detail as soon as the plans progress.

You can read the original news about the pilot project here.