Note! Exceptional opening hours of our office: 5 Dec open 9am-1pm, 6 Dec closed, 10 Dec open 12pm-3pm.

Customer service

Moving

A checking list for moving in or out of Auroranlinna. Item “What to do when a new resident moves in” tells also what to do, if a new resident is moving in permanently with a person already resident in the household.

Moving in

Keys

When signing the rental agreement, please agree to pick up the apartment keys with OVV Asuntopalvelut (auroranlinna @ ovv.com).

Parking space keys and laundry locks can be picked up from Auroranlinna office. If the tenant wants additional keys to the apartment, Auroranlinna will order them and the tenant pays the costs incurred for ordering them.

Submitting a moving notification to the register of occupants, car parking, sauna reservations, laundry room usage

Parking space reservations, sauna shift reservations, moving notices in the register of occupants, name plate changes and possible inquiries related to laundry are handled by resident services. These services are mainly provided by Lassila & Tikanoja Oyj.

The exceptions to this are for residents of Heikkiläntori 2, where the relevant services are provided by Kirkkonummen Huolto, and those who live on Suomenlinna, where the service provider is The Governing Body of Suomenlinna . Additionally, for some sites, matters regarding the renting of parking spaces are managed by a separate operator.

Electricity contract

The tenant must arrange their own electricity contract for their new apartment.

Broadband internet

A 25 Mbps broadband connection with provider DNA is included in the rent of many apartments. However, the resident is still required to activate the housing association broadband for their own use in accordance with the instructions provided by the operator. If the apartment does not include a broadband connection, or if the resident wishes to use a different provider, they must arrange their own contract with their chosen operator.

Fire alarm

Fire alarms are mandatory in apartments. If the building does not have a centralised fire alarm system, the tenant must provide their own fire alarms and ensure that they are functional, for example by replacing the batteries when needed. There should be at least one fire alarm per 60 square metres.

If the property has a centralised fire alarm system, the resident must check that it works. Any potential defects must be reported immediately via a defect notification.

In addition to fire alarms, we also recommend equipping apartments with a carbon monoxide alarm.

Home insurance

Auroranlinna recommends the tenant to take out home insurance. Taking out home insurance is the tenant’s responsibility.

The tenant’s own movable possessions are always their own responsibility, regardless of whether they are in the apartment, the housing association’s storage facilities, or the yard. For example, if the tenant’s own outdoor furniture or bike is damaged by falling snow, the tenant shall be liable for any resulting costs.

When taking out home insurance, it is worth checking carefully what it covers and being wary of having insurance that covers only the bare minimum. Comprehensive home insurance that provides cover if you cannot reside in your apartment for a period and that includes liability insurance is the best option for those living in apartment buildings and terraced houses, as it helps ensure you are prepared for the unexpected. The property’s insurance will not cover residents’ possessions in the event of a water leak or fire, for example, nor will it provide cover if a resident has to move due to a water leak in an upstairs apartment, for example.

Moving notification

Each tenant is responsible for submitting a notification to both the population register and the register of occupants when they move into or out of an apartment. The moving notifications must state the details of all the people moving into or out of the apartment. If you happen to lose your keys or accidentally lock them inside your apartment, you will only be able to use the door opening service if your name is included in the register of occupants.

Inclusion on and extracts from the register of occupants are the responsibility of Lassila & Tikanoja’s customer service with the exception of apartments at Heikkiläntori 2, whose residents should contact Kirkkonummen Huolto and those living on Suomenlinna, who should contact The Governing Body of Suomenlinna.
If the tenant wants a name change also on the front door of the apartment or on the name board in the stairwell, it should be reported or an online defect notification submitted, in which case the information will go directly to the maintenance company. Any changes of residents during the tenancy should also be reported to the register of occupants.

Population register change notifications can be submitted quickly and easily at https://www.posti.fi/changeaddress/. This site also shows you which address change notifications are made automatically, through either the Digital and Population Data Services Agency or through Posti.

What to do when a new resident moves in

If a new resident is moving in permanently with a person already resident in the household (a partner or spouse, or a child, for example), a moving notification must be submitted for the new tenant, both to the population register and the register of occupants, in accordance with the instructions in the Moving notification section.

Defect notification

Auroranlinna carries out housing inspections when residents change. Apartments are rented out in the condition they were in at the time of the viewing. Any necessary repairs will be completed before the new resident moves in.

However, if after moving in you notice any defects, please submit a defect notification as soon as possible. More information about submitting a defect notification can be found here.

Termination

A fixed-term rental contract ends on the date stated in the contract with no separate notice required. If they wish, tenants renting their apartment directly from Auroranlinna may also terminate a fixed-term rental contract prior to the end date stated in the contract.

If the tenant terminates the rental contract, the obligation to pay rent will end after a one (1) calendar month notice period. In practice, this means that a rental contract ends at the end of the next full calendar month after notice is given.

The notice of termination must be made in writing and must be signed by all parties concerned.

The terms set out in the rental contract shall apply to sublet apartments. Auroranlinna will not process any notices of termination for sublet apartments.

Notice of termination PDF (81kt)

Principles of charging tenants PDF (187kt)

This form is used when terminating a rental contract for an apartment rented directly from Auroranlinna. Fill in, print, and sign the form and then submit it to Auroranlinna’s Apartment Service (asuntopalvelu @ auroranlinna.fi), either in paper form or by email as an attachment. A notice of termination must always be signed or acknowledged by all signatories to the rental contract.

This form should also be used in situations where one or more signatory to the contract will remain in the apartment, i.e. where the contract is only being terminated for one tenant. Even in these situations, all tenants must sign the notice of termination.

Notice of termination for the estate of a deceased person  PDF (211kt)

Principles of charging tenants PDF (187kt)

This form is used when terminating a rental contract for an apartment rented directly from Auroranlinna by a person who is now deceased. Fill in, print, and sign the form and then submit it to Auroranlinna’s Apartment Service (asuntopalvelu @ auroranlinna.fi), either in paper form or by email as an attachment.

All parties to the estate must sign or powers of attorney must be provided for those parties who cannot sign, in order to terminate the rental contract. As an appendix, the notice of termination must also include, from the deceased tenant’s last place of residence, a civil status document (extract from the Population Information System) or death certificate stating the deceased’s date of the death.

Moving out

Keys, sauna reservations, parking space, register of occupants

All keys handed over to residents must be returned to the landlord at Auroranlinna office (Eevankatu 2) at the end of the tenancy. If there are any keys that are not returned, the tenant shall pay the costs of changing the lock caused by the loss of the key.
Along with the keys to the apartments, any laundry locks, hostess keys and parking space keys must be returned.

Due to the move out, you must also make a notice of move in the register of occupants, as well as possible terminations of sauna shifts and parking spaces. See more information on register of occupants, parking spaces and laundry matters here.

End of tenancy cleaning and emptying of the apartment

The resident must empty and clean the apartment prior to the end of the rental contract. Any storage facility provided with the apartment must also be emptied, and any bikes, skis or other similar equipment the tenant is storing in these facilities must be removed from the common storage areas when the tenant moves out. No furniture, domestic appliances, exercise equipment or other such items may be left at the household waste collection point. Any items that you do not want to take with you should be taken to HSY Sortti Stations or Recycling Points.

When moving out, residents must always refit any cabinets removed for the installation of a dishwasher.

The water supply and drainage connections to the dishwasher and washing machine must be plugged appropriately after disconnection. (in case of any water damage, the tenant is liable to pay any costs incurred by the water damage).

If you have not completely emptied and cleaned the apartment and emptied the storage facility when moving out, the landlord will carry out any necessary work and you will be invoiced for the costs incurred. Instructions on end of tenancy cleaning will be provided when termination of the contract is confirmed.