Defect notifications and door opening requests

All defect notifications are recommended to be made by using the centralised defect notification service.

The defect notification service is used to report all non-urgent defects that are the responsibility of the property, as well as any observations of indoor pests or, for example, rats in the property area.

All notifications made to the centralised defect notification service are saved in the maintenance system. Depending on the case, the reports are forwarded to either maintenance or property management for further action.

Submit an electronic defect notification by logging into the Resident website or without logging in by using an online form. If necessary, add your email address to your customer information. When you submit a defect notification through the website, you can follow the processing of the notification there.

If you are unable to log in via the link, you can find instructions for submitting a defect notification here.

Please report any matters requiring an urgent response, including major water leaks due to a damaged pipe or broken tap or toilet, by phone to your own Kotikatu maintenance unit, which can be found here. You can search for your own maintenance unit on the site by city district. The maintenance unit’s telephone customer service is open weekdays 7:00am–4:00pm.

On-call weekdays 4:00 pm-7:00 am and weekends tel. 010 270 8888.

Use the same number for door opening requests.

Submit an online defect notification

Submit an electronic defect notification by logging into the Resident website or without logging in by using an online form. If necessary, add your email address to your customer information. When you submit a defect notification through the website, you can follow the processing of the notification there.

Submit an electronic defect notification here >>
If you are unable to log in via the link, you can get instructions for submitting a defect notification here.

Below are some examples of the kinds of defect notifications we recommend you make online:

– minor dripping of a tap
– minor running of water in a toilet
– dead lightbulb in a stairwell
– broken kitchen cabinet
– doorbell not working
– problems with a sauna heater
– lift not working
– observations regarding potential pests.

Please add photographs to the online form to support your defect notification, where possible. Photographs make it easier and faster to repair faults and assess the next steps to be taken in the event of pest sightings.

Remember to fill in all required fields and save the notification.

Urgent defect line

For urgent defects, such as major water leaks, please always call the defect notification service.

Contact your own Kotikatu maintenance unit, which can be found here. You can search for your own maintenance unit on the site by city district. The maintenance unit’s telephone customer service is open weekdays 7:00 am–4:00 pm.

On-call hours: weekdays 4:00 pm–7:00 am and weekends tel. 010 270 8888.

Calls to the service line are charged at the rate of the mobile phone fee/local call fee.

Door opening requests

Door opening services can be requested from our own Kotikatu service unit, which you can find here. You can search for your own maintenance unit on the site by city district. The maintenance unit’s telephone customer service is open weekdays 7:00 am–4:00 pm.

On-call hours: weekdays 4:00pm–7:00am and weekends, tel. 010 270 8888.

The door opening service will be charged for in accordance with the current price list. The door opening service may only be ordered for residents listed in the population information system.

Calls to the service line are charged at the rate of the mobile phone fee/local call fee.

Division of responsibilities

The division of responsibilities table PDF (139kt) sets out what things are the responsibility of the resident and what is the responsibility of the housing association.

The table shows what Auroranlinna and the resident are each responsible for when it comes to various repairs. For repairs that Auroranlinna is responsible for, a defect notification must always be submitted.

Residents should remember that they are always responsible for their own movables.