Defect notifications and door opening requests
On this page
- Submit an online defect notification
- 24 h urgent defect line
- Door opening requests
- Division of responsibilities

All defect notifications should be made using the centralised defect notification service, either online or by phone to defect notification service number 010 286 6245. Calls to the service line are charged at the rate of the mobile phone fee/local call fee.
Where possible, defect notifications should be made using the online defect notification form. All notifications submitted using the centralised defect notification service are saved in the maintenance system. Notifications will be sent to either the maintenance or property management staff, depending on the response required.
All defects that according to the division of responsibilities table PDF (122kt) are the responsibility of the property management service should be reported using the defect notification service, as should any sightings of indoor pests or rats, for example, in the property’s area.
Please report any matters requiring an urgent response, including major water leaks due to a damaged pipe or broken tap or toilet, by phone to the 24/7 defect notification service number 010 286 6245. Use the same number for door opening requests.
Submit an online defect notification
When you include your email address on the form, you will be informed of what steps are being taken to remedy the defect you reported.
Submit an electronic defect notification here >>
If you can’t find the address of your apartment in the drop-down menu, you can get instructions for submitting a defect notification here.
Below are some examples of the kinds of defect notifications we recommend you make online:
– minor dripping of a tap
– minor running of water in a toilet
– dead lightbulb in a stairwell
– broken kitchen cabinet
– doorbell not working
– problems with a sauna heater
– lift not working
– observations regarding potential pests.
Please add photographs to the online form to support your defect notification, where possible. Photographs make it easier and faster to repair faults and assess the next steps to be taken in the event of pest sightings.
Always remember to click Send once you have completed the form.
24 h urgent defect line
For urgent defects, such as major water leaks, please always call the 24/7 defect notification service.
The defect notification service number is:
010 286 6245
Calls to the service line are charged at the rate of the mobile phone fee/local call fee.
Door opening requests
If you have locked yourself out and require the door opening service, please call:
010 286 6245
The door opening service will be charged for in accordance with the current price list. The door opening service may only be ordered for residents listed in the register of occupants.
Calls to the service line are charged at the rate of the mobile phone fee/local call fee.
Division of responsibilities
The division of responsibilities table PDF (62kt) sets out what things are the responsibility of the resident and what is the responsibility of the housing association.
The table shows what Auroranlinna and the resident are each responsible for when it comes to various repairs. For repairs that Auroranlinna is responsible for, a defect notification must always be submitted.
Residents should remember that they are always responsible for their own movables.