Contact us

When signing the rental agreement, please agree to pick up the apartment keys with OVV Asuntopalvelut (auroranlinna @ ovv.com).

Parking space keys and laundry locks can be picked up from Auroranlinna office. If the tenant wants additional keys to the apartment, Auroranlinna will order them and the tenant pays the costs incurred for ordering them.

Inquiries related to car parking facilities, see the Parking spaces section.

For matters relating to rental contracts directly with Auroranlinna:

Auroranlinna customer service
Tel. 020 7199 670  (Calls to the service line are charged at the rate of the mobile phone fee/local call fee)
Email asuntopalvelu @ auroranlinna.fi
Address: Eevankatu 2, 00240 Helsinki

The customer service is open on weekdays 9am–3pm. NB Subject to changes.
In June, July and August we close at 2.00 pm.

Sublet apartments:
Please contact the landlord stated on your rental contract.

Property management (administrative matters)

Property manager (western area except Kotkankatu 14-16)
Marjut Vastamäki
marjut.vastamaki @ auroranlinna.fi

Property manager (eastern area)
Susanna Nieminen
susanna.nieminen @ auroranlinna.fi

Property manager (condominiums and Kotkankatu 14-16)
Erja Adler
erja.adler @ auroranlinna.fi

Technical management (maintenance, apartment repairs)

Defect notifications, click here
Information about defect notifications is forwarded to technical hosting if necessary.

Technical manager (western area except Kotkankatu 14-16)
Tanja Malinen
tanja.malinen @ auroranlinna.fi

Technical manager (eastern area)
Ari Aho
tanja.malinen @ auroranlinna.fi

Technical manager (condominiums and Kotkankatu 14-16)
Petri Kivimäki
petri.kivimaki @ auroranlinna.fi

Parking contracts, with the exception of the exceptions mentioned below, are handled by Luotea’s customer service. Contacts primarily by e-mail, so that the matter can be dealt with faster.
Luotea Oyj, e-mail: auroranlinna @ luotea.com
Tel. 010 286 6245  (Calls to the service line are charged at the rate of the mobile phone fee/local call fee)

Matters relating to keys for car parking facilities and associated car heating posts and parking garages, with the exceptions listed below, are managed by:

Auroranlinna office Eevankatu 2, 00240 Helsinki
Tel. 020 7199 670  (Calls to the service line are the rate of the mobile phone fee/local call fee).
E-mail: asuntopalvelu @ auroranlinna.fi
 
Parking spaces at Kaivonkatsojantie 16

Parking spaces in Laakavuorentie 7
Parking spaces at Paciuksenkaari 15
Parking spaces in Pasila at Puistotie 10
Parking spaces at Pasilanraitio 12
Parking spaces at Selkämerenkatu 13
Parking spaces at Sireenikatu 4

The residents of an apartment must submit a notification to the register of occupants every time a resident moves into or out of the apartment.

To add residents to the register of occupants, we need the following information for all officially living in the apartment (adults and children):

• Address
• Name
• Date of birth
• Move-in-date

The maintenance services can only provide door opening services to residents listed in the register of occupants; therefore, it is important to ensure this information is always up to date.

Changes to the register of occupants are managed by Luotea’s customer service. Contacts primarily by e-mail, so that the matter can be dealt with faster.

Luotea Oyj, e-mail: auroranlinna @ luotea.com
Tel. 010 286 6245 (calls to the service line are charged at the rate of the mobile phone fee/local call fee).

Shared laundry facility inquiries are managed by Luotea’s customer service:

Luotea Oyj, e-mail: auroranlinna @ luotea.com
Tel. 010 286 6245 (calls to the service line are charged at the rate of the mobile phone fee/local call fee).

Sauna reservations are managed by Luotea’s customer service. Contacts primarily by e-mail, so that the matter can be dealt with faster.

Luotea Oyj, e-mail: auroranlinna @ luotea.com
Tel. 010 286 6245 (calls to the service line are charged at the rate of the mobile phone fee/local call fee)

Auroranlinna accounts payable

Tel. 030 609 5000 (calls to the service line are charged at the rate of the mobile phone fee/local call fee)
Email ostolaskut @ auroranlinna.fi

The purchase invoices customer service department is open on weekdays Mon–Tue 8am–4pm, Wed 9am-4pm, Thu-Fri 8am–4pm.

Billing instructions:

Invoices to Auroranlinna must be sent accordingly the following format, changing only the cost center (KP) information (see below):

Kiinteistö Oy Auroranlinna
c/o Retta Oy (model; here is the KP to which the invoice applies)
Sibeliuksenkatu 2
13100 Hämeenlinna

In the invoice there must definitely be seen the cost center information according to the list attached.

The ordering entity/person must always appear in the invoice as well. This is how it can be certified who is the person ordering.
The processing of incoming invoices with incorrect address information will be delayed.

Invoice attachments:
If the invoice has attached an invoice from another company, must be clearly indicated that it is an attachment and not a separate invoice.

This way, the attached invoice in question is not accidentally scanned as its own invoice.

Auroranlinna accepts e-invoices and the e-invoice broker
is OpusCapita Solutions Oy, whose ID is E204503. Also attached
OVT IDs of Auroranlinna’s cost centers PDF (194k).