Contact us

When signing the rental agreement, please agree to pick up the apartment keys with OVV Asuntopalvelut (auroranlinna @ ovv.com).

With a few exceptions, parking space keys and laundry locks can be picked up from Auroranlinna office. If the tenant wants additional keys to the apartment, Auroranlinna will order them and the tenant pays the costs incurred for ordering them.

Exceptions to the above are our Suomenlinna and Kirkkonummi properties, where apartment keys, additional key orders and issues related to hostess keys are handled by:

Suomenlinna
Kirkkonummi

Inquiries related to car parking facilities, see the Parking spaces section.

For matters relating to rental contracts directly with Auroranlinna:

Auroranlinna customer service
Tel. 020 7199 670  (Calls to the service line are charged at the rate of the mobile phone fee/local call fee)
Email asuntopalvelu @ auroranlinna.fi
Address: Eevankatu 2, 00240 Helsinki

The customer service is open on weekdays 9am–3pm. NB Subject to changes.
In June, July and August we close at 2.00 pm.

Sublet apartments:
Please contact the landlord stated on your rental contract.

Property management (administrative matters)

Property manager (western area except Kotkankatu 14-16)
Marjut Vastamäki
Tel. 020 719 9686

Property manager (eastern area)
Susanna Nieminen
Tel. 020 719 9672

Property manager (condominiums, Kotkankatu 14-16 and Kirkkonummi)
Erja Adler
Tel. 020 7199 678

Technical management (maintenance, apartment repairs)

Defect notifications, click here
Information about defect notifications is forwarded to technical hosting if necessary.

Technical manager (western area except Kotkankatu 14-16)
Tanja Malinen
Tel. 020 719 9688

Technical manager (eastern area)
Ari Aho
Tel. 020 719 9679

Technical manager (condominiums and business premises, Kotkankatu 14-16 and Kirkkonummi)
Petri Kivimäki
Tel. 020 7199 687

Matters relating to keys for car parking facilities and associated car heating posts and parking garages, with the exceptions listed below, are managed by:

Auroranlinna office Eevankatu 2, 00240 Helsinki
Tel. 020 7199 670  (Calls to the service line are the rate of the mobile phone fee/local call fee).
E-mail: asuntopalvelu @ auroranlinna.fi
 
Parking contracts, with the exception of the exceptions mentioned below, are handled by Lassila & Tikanoja’s customer service. Contacts primarily by e-mail, so that the matter can be dealt with faster.
Lassila & Tikanoja Oyj, e-mail: auroranlinna @ lassila-tikanoja.fi
Tel. 010 286 6245  (Calls to the service line are charged at the rate of the mobile phone fee/local call fee)

Parking spaces at Kaivonkatsojantie 16
Parking spaces in Kirkkonummi                                                                                                                          Parking spaces in Laakavuorentie 7
Parking spaces at Paciuksenkaari 15
Parking spaces in Pasila at Puistotie 10
Parking spaces at Pasilanraitio 12
Parking spaces at Selkämerenkatu 13
Parking spaces at Sireenikatu 4
Parking spaces on Suomenlinna

The residents of an apartment must submit a notification to the register of occupants every time a resident moves into or out of the apartment. The maintenance services can only provide door opening services to residents listed in the register of occupants; therefore, it is important to ensure this information is always up to date.

With the exception of sites on Suomenlinna and in Kirkkonummi (see below), changes to the register of occupants are managed by Lassila & Tikanoja’s customer service. Contacts primarily by e-mail, so that the matter can be dealt with faster.

Lassila & Tikanoja Oyj, e-mail: auroranlinna @ lassila-tikanoja.fi
Tel. 010 286 6245 (calls to the service line are charged at the rate of the mobile phone fee/local call fee)

Suomenlinna
Kirkkonummi

With the exception of sites on Suomenlinna and in Kirkkonummi (see below), shared laundry facility inquiries are managed by Lassila & Tikanoja’s customer service:

Lassila & Tikanoja Oyj, e-mail: auroranlinna@lassila-tikanoja.fi
Tel. 010 286 6245 (calls to the service line are charged at the rate of the mobile phone fee/local call fee)

Suomenlinna
Kirkkonummi

With the exception of site in Kirkkonummi (see below), sauna reservations are managed by Lassila & Tikanoja’s customer service. Contacts primarily by e-mail, so that the matter can be dealt with faster.

Lassila & Tikanoja Oyj, e-mail: auroranlinna@lassila-tikanoja.fi
Tel. 010 286 6245 (calls to the service line are charged at the rate of the mobile phone fee/local call fee)

Kirkkonummi

Auroranlinna accounts payable

Tel. 010 286 6247 (calls to the service line are charged at the rate of the mobile phone fee/local call fee)
Email ostolaskut @ auroranlinna.fi

The purchase invoices customer service department is open on weekdays Mon–Thu 9am–3pm and Fri 9am–2pm

Billing instructions:

Invoices to Auroranlinna must be sent to Rauma accordingly
the following format, changing only the cost center (KP) information (see below):

Kiinteistö Oy Auroranlinna
KP 4024, Kaarlenkatu 3-5 (model; here is the KP to which the invoice applies)
PL 2
26101 Rauma

In the invoice there must definitely be seen the cost center information according to the list attached.

The ordering entity/person must always appear in the invoice as well. This is how it can be certified who is the person ordering.
The processing of incoming invoices with incorrect address information will be delayed.

Invoice attachments:
If the invoice has attached an invoice from another company, must be clearly indicated that it is an attachment and not a separate invoice.

This way, the attached invoice in question is not accidentally scanned as its own invoice.

Auroranlinna accepts e-invoices and the e-invoice broker
is OpusCapita Solutions Oy, whose ID is E204503. Also attached
OVT IDs of Auroranlinna’s cost centers PDF (203k).